Smart Email Threading for Gmail
1. Problem Statement
Current Issue:
Users receive multiple emails for the same event (e.g., an Amazon order: Order Confirmation, Shipped, Out for Delivery, Delivered).
Important emails get buried under other messages, making it hard to track status updates.
Searching for a specific update (e.g., "Where is my package?") takes extra effort.
Users must manually search or rely on labels, which isn’t efficient.
User Pain Points:
- Too many emails for the same topic lead to inbox clutter.
- Difficult to find a specific update among many similar emails.
- Time-consuming manual searching and filtering.
2. Solution: Smart Email Threading for Recurring Emails
Option 1: Expandable Email Threads
Gmail automatically groups related emails from the same sender into a single thread for certain types of emails.
📩 Amazon Order Confirmation
📩 Amazon Shipped
📩 Amazon Out for Delivery
📩 Amazon Delivered
Option 2: Chat-like Interface
Gmail presents updates from the same sender in a chat-like format, similar to a messaging app.
Amazon: Order confirmed! Your items are being prepared for shipment.
Amazon: Your package has shipped! Tracking number: [tracking number]
Amazon: Your package is out for delivery today!
Amazon: Your package has been delivered!
3. Impact Metrics
📊 Reduction in search time – Users find updates faster.
📊 Lower inbox clutter – Fewer individual emails.
📊 Increased user satisfaction – Measured through user feedback & adoption rates.
📊 User preference - Track which option (threads or chat) users prefer.
4. Conclusion
Smart Email Threading significantly improves Gmail’s email organization, reducing inbox clutter and providing quicker access to important information.